Responsible Gaming

Gamble for entertainment

Responsible gaming means remaining in control of how you play, how much money you spend and how much time you devote to gambling. Online casino games are based on chance. Outcomes are not guaranteed, and no system, pattern or strategy can ensure a win. Previous results do not determine future results, and a losing streak does not make a win more likely.

Gambling should be treated as an entertainment expense. Only use money that you can afford to lose after essential costs have been paid. Gambling should never affect rent, mortgage payments, household bills, food, transport, education, savings, medical expenses or other important financial commitments. Do not gamble with money borrowed from friends, family, lenders or credit providers.

Before you play, decide how much money and time you are comfortable spending. Once your planned amount or time has been reached, stop playing. Do not change your plan because you are winning, losing, feeling frustrated or hoping to recover money. A win is not a reason to continue, and a loss is not a reason to chase the result.

Safer gambling principles

• Gamble only when you are calm and able to make considered decisions.
• Set a spending limit before each session and avoid increasing it while playing.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling money separate from essential household money and savings.
• Never chase losses or gamble to pay debts.
• Do not gamble while affected by alcohol or other substances.
• Do not gamble when you are distressed, angry, lonely, bored or under pressure.
• Remember that gambling is not a reliable source of income.
• Avoid gambling as a response to financial, relationship or personal problems.
• Stop playing if gambling is no longer affordable, enjoyable or manageable.

If you find that gambling is becoming difficult to control, stop playing and consider using the account controls available through the service. Taking a break and asking for support early can make it easier to regain control.

Plan your play and use available controls

Planning before you play can help you make decisions based on your real circumstances rather than emotion. Consider your income, essential expenses and other commitments before deciding whether gambling is appropriate. If there is no money left after normal expenses, do not gamble. Your gambling budget should be an amount that you can lose without creating stress or affecting your daily life.

Keeping a record of your activity may help you understand your overall gambling pattern. Review deposits, withdrawals, wins, losses and time spent playing. Looking at the full picture can be more useful than focusing on a single session or an individual result.

Account and session limits

Where available, responsible gaming tools may help you establish personal controls. Depending on the service, account and applicable requirements, these tools may include deposit limits, wagering limits, loss limits, session reminders, time-outs or self-exclusion. The availability, operation and timing of particular tools may vary.

• Choose limits that reflect your actual budget, not an amount you hope to win.
• Review your limits regularly and reduce them if your circumstances change.
• Use session reminders to check how long you have been playing.
• Take a time-out if you feel distracted, frustrated or unable to stop.
• Use self-exclusion if you want to prevent access for a longer period.
• Do not open another account to avoid a limit, time-out or exclusion.
• Do not use another person's account or allow another person to use yours.
• Keep your password and account information private.
• Log out after playing, particularly when using a shared device.
• Remove stored payment details if they make it easier to spend impulsively.

Some limit changes may not take effect immediately, may be subject to applicable rules or may not be reversible during a selected period. Do not rely on a pending request as permission to continue gambling. If you have decided to stop, sign out, leave the service and take practical steps to restrict access to gambling funds while the relevant control is being applied.

Create a realistic spending plan

Start by listing your regular income and essential expenses. Consider gambling only with money remaining after those obligations have been met. Set a maximum amount for a day, week or month, depending on what suits your circumstances. The limit should be low enough that losing the full amount would not affect your normal life.

Recognise signs of gambling harm

Gambling harm can develop gradually and does not always begin with a large financial loss. Changes in mood, relationships, work, study, sleep or general wellbeing may indicate that gambling is having a negative effect. You do not need to wait for a crisis before taking action, and you do not need to prove that your problem is serious before asking for help.

Warning signs may include

• Spending more time or money gambling than you intended.
• Trying to win back money after a loss.
• Increasing the amount of a wager to achieve the same excitement.
• Feeling restless, irritable or anxious when trying to stop.
• Gambling when you should be working, studying, sleeping or spending time with others.
• Hiding gambling activity, deposits, losses or account statements.
• Borrowing money, selling possessions or missing bills because of gambling.
• Using gambling to escape stress, sadness, boredom or other problems.
• Arguing with family, friends or colleagues about gambling.
• Feeling guilt, shame or regret after playing but continuing to gamble.
• Neglecting personal care, responsibilities or relationships.
• Feeling unable to stop even after deciding to take a break.

If any of these signs sound familiar, stop gambling and speak with someone you trust. This could be a partner, family member, friend, doctor, counsellor, financial counsellor or another qualified support professional. A trusted person may help you review your finances, restrict access to gambling funds, use a time-out or self-exclusion option, and find suitable support.

Support is also available for people affected by somebody else's gambling. Family members and friends may experience financial pressure, conflict, anxiety, loss of trust or concern about another person's wellbeing. They can seek independent advice even if the person who gambles is not ready to ask for help.

When gambling causes distress

Gambling losses can contribute to significant emotional distress. If you feel unsafe, are thinking about harming yourself or another person, or cannot manage an immediate crisis, stop gambling and contact your local emergency service or an appropriate crisis support service without delay. If financial problems are involved, an independent financial counsellor may also help you understand your options.

Age, account security and personal responsibility

Gambling is intended for adults only. You must be at least 18 years old and legally permitted to use online gambling services in the place where you are located. Do not use the service if you are underage, located in a jurisdiction where online gambling is not permitted, or unable to meet applicable identity, account or legal requirements.

Parents and guardians should take practical steps to prevent children and other unauthorised people from accessing gambling services. Keep devices locked, use strong and private passwords, enable suitable parental controls and avoid saving payment details where they can be accessed by others. Do not share account credentials.

You are responsible for providing accurate information, complying with applicable laws and using your account only for yourself. If your circumstances change, including a change in your location, financial position or ability to control your gambling, stop playing and consider whether continued access is appropriate.

All Star Casino's approach

All Star Casino provides responsible gaming information and may make account management or safer gambling tools available where applicable. These measures are intended to support informed choices, but no tool can replace personal judgement or professional assistance. A limit, reminder or exclusion cannot guarantee that gambling will be free from harm.

We may take steps required by applicable law, licence conditions, internal procedures or account verification processes. This may include requesting information, applying restrictions, reviewing activity or suspending access where concerns arise. Responsible gaming controls and account decisions may be subject to applicable terms and legal requirements.

You should read the relevant account information and terms carefully before using any control. If you are unsure which option is suitable, stop playing and seek independent advice rather than continuing while you decide.

Taking a break and seeking support

A short break can be useful when you need time away from gambling. A longer self-exclusion may be more suitable if you want to prevent yourself from accessing the service for an extended period. Choose the strongest control you believe you can follow. If you are already struggling to stop, do not rely only on willpower or a personal promise.

Steps you can take

1. Stop playing and sign out of your account.
2. Review the responsible gaming or account settings available to you.
3. Select a suitable limit, time-out or self-exclusion option where offered.
4. Remove stored payment details and reduce access to money that could be used for gambling.
5. Tell a trusted person about your decision and ask them to support you.
6. Avoid gambling websites, applications and promotional messages that may encourage you to play.
7. Seek independent financial, medical or counselling support if gambling has affected your wellbeing or finances.
8. Do not attempt to bypass an exclusion by opening another account or using another person's details.
9. Review your bank and payment transactions for activity that you do not recognise or cannot afford.
10. Make a plan for what you will do when you feel an urge to gamble.

If you need help understanding the controls available through the service, use the relevant support or account management channel shown on the website or in your account. Available channels and processes may change, so check the current information before submitting a request.

For independent assistance, contact a qualified local support provider, health professional or financial counsellor in Australia. You can also speak with someone you trust about what is happening. Asking for help does not mean you have failed; it is a practical step towards protecting your finances, relationships and wellbeing.

Responsible gambling is an ongoing process. Review your habits regularly, be honest about the effect gambling is having on your life and act early if anything changes. If gambling stops being affordable, enjoyable or manageable, the safest choice is to stop.