Privacy Policy

About this Privacy Policy

All Star Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected through the website, account services, customer support channels and other interactions connected with the casino service. It should be read together with any applicable website terms and responsible gaming information.

Personal information means information that identifies you or could reasonably be linked to you. The information handled may depend on how you use the website, the services you request and the checks that are required before or during your account relationship. You may be able to browse some parts of the website without providing identifying information, but account, payment or verification services generally require relevant details.

This policy may be updated when our services, technology or privacy practices change. The current version will apply when you use the website. We encourage players to review this page from time to time so they understand how information is handled. If a change materially affects the way personal information is used, further notice may be provided through the website or another appropriate account communication.

Information we may collect

The type and amount of information collected will depend on your relationship with All Star Casino. Information may be provided directly by you, created when you use the website, or received from service providers involved in operating the casino service. We aim to collect information that is reasonably relevant to the purpose for which it is used.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential or contact information, login details, account preferences and records of communications. We use these details to create and administer your account, provide requested services, respond to questions and maintain accurate account records.

Verification information

Depending on the service and checks required, we may request identity or other verification documents and information. This can include information used to confirm that account details are accurate and that account activity can be assessed appropriately. Verification information may be reviewed to support account security, anti-fraud processes, responsible operation of the service and any legal or compliance obligations that apply.

Payment and transaction records

We may handle payment details, deposits, withdrawals, account balances, transaction history, records of gameplay or other account activity, and information supplied by payment providers. Payment information is used to process transactions, investigate disputed activity, prevent misuse and keep financial records. Some payment processing may be carried out by specialist providers, who may handle information under their own privacy terms.

Device, technical and usage data

When you visit or use the website, technical information may be collected automatically. This can include your internet protocol address, browser type, device information, operating system, general location indicators, pages viewed, access times, referring pages and information about how you interact with the service. This data helps us keep the website working, understand usage, identify unusual activity and improve performance.

How information is used and shared

Personal information is used for legitimate operational, security, service and administrative purposes. The main reasons for handling information include:

• Creating, maintaining and securing your account.
• Providing casino services and processing account activity, payments and requests.
• Carrying out identity, verification, age, security and anti-fraud checks where required.
• Communicating with you about your account, transactions, service notices and support requests.
• Investigating suspected misuse, unauthorised access, fraud or other activity that may affect players or the service.
• Monitoring and improving website performance, usability, safety and reliability.
• Sending marketing communications where permitted and where you have provided the required permission or otherwise have a valid basis to receive them.
• Meeting record-keeping, legal, regulatory, tax, financial, dispute-resolution and other obligations that apply to the service.

Information may be shared with service providers that help operate the website and its services. These providers may support payment processing, technology, hosting, customer support, identity verification, fraud prevention, communications, analytics, security and professional services. They should receive information relevant to the service they provide and are expected to handle it in accordance with applicable privacy and security requirements.

Information may also be disclosed where reasonably necessary to protect players, All Star Casino, service providers or the public; to investigate suspected unlawful or harmful conduct; to enforce applicable terms; to respond to lawful requests; or to meet a legal or official obligation. We do not use personal information for unrelated purposes unless permitted or required to do so.

Some providers may process or store information in another country. Where this occurs, reasonable steps may be taken to support appropriate handling and security, subject to the requirements that apply to the relevant service and information.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep account features working, support security, understand website traffic and improve the user experience. Some cookies may be placed by service providers that help deliver website functionality, analytics or communications. Cookies generally contain information linked to your browser or device rather than being a complete record of your identity.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some account features may be unavailable. Browser controls differ between devices and browsers, so you should check the settings and help information for the browser you use.

Security

We use reasonable technical, administrative and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring and procedures for handling security incidents. No website, internet transmission or electronic storage system can be guaranteed to be completely secure, so you should keep your login details confidential and notify support if you believe your account has been accessed without permission.

Retention

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction and communication records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and requests

Depending on the circumstances and the rules that apply to your request, you may have rights relating to your personal information. These may include asking for access to information held about you, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications. A request may be subject to identity checks, legal exceptions, security requirements and records that we are required to keep.

• Access: ask for a copy of personal information held about you or information about how it is being used.
• Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
• Deletion: ask for personal information to be deleted where it is no longer required and deletion is permitted.
• Marketing choices: withdraw consent to marketing or unsubscribe from promotional messages. Service and account communications may still be sent where they are necessary to operate your account or provide important information.

To exercise these rights, request a privacy review or ask a question about this policy, contact support@allstarcasino.click. Please describe your request clearly and provide enough information for us to understand which account or records it concerns. We may ask for reasonable information to verify your identity before providing information or making changes. This protects accounts from unauthorised requests.

We will consider and respond to privacy requests within a reasonable timeframe, subject to the complexity of the request and any applicable requirements. If a request cannot be completed, we will generally explain the reason, unless we are not permitted to provide that explanation. Closing an account does not automatically remove every record, particularly where information must be retained for legal, security, transaction or dispute-related purposes.

If you have a concern about the handling of your personal information, please contact support@allstarcasino.click first so the matter can be reviewed. You may also have the right to raise a privacy concern with an appropriate privacy authority or seek another available remedy under the rules that apply to you.